Frequently Asked Questions (FAQs)
Please review our FAQs page to answer your questions. If your question is listed, please do not hesitate to send us a message!
How to order with DoctorLaces?
As you look through our store, you are able to add items to your cart or purchase immediately. Click the Shopping Bag (Cart) to make a purchase whenever you would like. Once you review your items you can review your information and adjust the quantity for the items. After, you can checkout from there!
When will my order be shipped?
All orders are shipped within 1-2 Business Days. We do our best on fulfillment so you can swap your laces faster! Please note delivery time does not include USA major holidays and weekends.
Does my order come with tracking?
Yes! Tracking is included. Our primary shipping method is Priority First Class Package shipped via USPS. All orders are shipped within 2-5 Business Days. Orders are shipped from Los Angeles, CA.
Note: Please ensure that you always write your correct address including apartment numbers, zip codes, business names to ensure that the package ships to the correct place.
How do I make Metal Aglets laces fit in my Ultraboosts and NMD's?
Due to the irregular shape of the Ultraboost and NMD's eyelets, metal aglet laces will not fit as is. In order to fit into the sneakers, threading will require modification in order to open up the eyelets. The method that many of our customers have used to safely perform these modifications are detailed below:
- Using a 4.0mm drill bit and drilling through the eyelets to make them circular
- Using an Allen Key, screwdriver, skewer or similar to temporarily open up the eyelets before threading through the laces
- Un-clamping the metal aglets to reveal a plastic covering underneath which will then allow threading of the laces. Subsequently the Metal Aglet can be re-attached by sliding it back on and re-crimping using tweezers.
What lace length should I get for the Adidas NMDs and Ultraboosts?
We recommend 80CM-90CM for the Adidas NMD's. For the Ultraboosts, we recommend 90CM-100CM. 80CM on Ultraboosts will work for the no-tie look.
Do you accept returns or exchanges?
Please see our returns & exchanges policy for a detailed guide on returning or exchanging laces.